*Summary *The Customer Service -Parts Specialist requires customer service experience, computer skills and the ability to learn new programs to navigate the various manufacturers systems to look up parts.
Boat or mechanical knowledge would be a plus.
Previous marine or automotive experience is a plus but not required.
The ability to learn and take direction are a must!
*Essential Duties and Responsibilities *include the following.
Other duties may be assigned.
· Help internal and external customers find parts and accessories quickly and accurately.
· Offer to sell complimentary and add-on items to customers
· Actively strive to increase Profit Per Customers
· Generate special orders for customer requests of non-stocked items
· Notify internal and external customers of backorders, and/or receipt of special orders
· Enter customer information and sale data into dealer management system
· Maintain a tidy workspace suitable for public view
· Take responsibility for merchandising and product presentation of the retail area
· May process and submit vendor orders, as required by the Service Manager
· Stock shelves as required by inventory plan
· Perform daily perpetual inventory tasks as directed by service manager
· Be on-time for all scheduled shifts
· Ask each and every customer for email address/phone number and enter into DMS
· Assist Service Advisor in answering calls and customers in person
*Supervisory Responsibilities *
This job has no supervisory responsibilities.
*Required Skills/Abilities: *
● Team oriented, flexible, and focused on maintaining a high level of customer service.
● Proven ability to influence worker behavior to benefit the organization
● Computer Skills
● Basic mathematical skills
● Strong customer service skills
● Excellent communication skills
● Strong desire to build relationships, and create positive interactions with others
● Detail- oriented -- quality and precision-focused
*Education and Experience*_:_
· High school diploma or equivalent required;
*Physical Demands *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk; sit at a desk and work on a computer; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, and talk or hear.
Able to walk and stand on your feet 8 to 10 hours at a time.
Able to walk on tile, carpet, and up and down stairs.
Able to lift up to 50 pounds using proper safety procedures.
Able to bend, squat, twist, and be in confined spaces.
*Work Environment *The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types: Full-time, Seasonal
Pay: $12.
00 - $15.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Work Location: In person
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