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Posted : Friday, May 31, 2024 05:28 PM
*COMPANY SUMMARY*
Village Gourmet brings together and invests in specialty producers of fine meat and snacking options to help America eat better.
With a dedication to quality, Village Gourmet supports its specialty food brands with the resources they need to grow operations and bring their products to consumers across the country.
The 5 entities _(3 Little Pigs, Longhini Sausage, Fabrique Delices, Uncle Charley’s Sausage and Esposito’s Sausage)_ within Village Gourmet share the same commitment to using time-honored recipes and high-quality ingredients, from fresh sausage, classic charcuterie, accompaniments, snacks, and more.
_Since 1975 3 Little Pigs has become one of the most awarded specialty food companies in North America, winning critical acclaim and 21 national food awards.
With a commitment to making all-natural products using quality ingredients in time-honored recipes, free from artificial ingredients or preservatives, 3 Little Pigs offers a range of French charcuterie and snacks that are as gourmet as they are accessible.
_ _House of Bricks is the manufacturing facility for 3 Little Pigs that is located in Wilkes Barre, PA.
_ *SUMMARY* The Customer Success Rep plays a critical role in supporting our 3 Little Pigs team at the Keyco Facility.
This position involves administrative tasks, ensuring adherence to policy and procedures, and handling various customer transactions while ensure excellence quality service to meet our clients needs.
*Essential Duties and Responsibilities* • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Organize, scan and file electronically all invoices/proof of deliveries from driver deliveries.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Print eCommerce orders for warehouse/shipping department.
Create FedEx and UPS shipping labels for outgoing internet orders.
• Ensure customer satisfaction and provide professional customer support.
_The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
_ *Skills and Qualifications* *• *High School Diploma.
• 2+ years’ experience in a similar admin/support role • Experience in a food processing environment preferred, but not required • Proficiency in MS Suite (Outlook, Word, Excel) and ERP Systems • Ability to work well on tasks independently, but also work well with others in a team environment.
• Must be able to maintain confidential information.
• Bilingual – Fluent English Spanish highly preferred.
*Physical Demands and Work Environment:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.
The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
*Work Type* This role is a full-time, normally scheduled _Monday through Friday, 7:00am – 3:30pm_.
Requires ability to be flexible with schedule.
Overtime may be required based on the needs of the business.
*Affirmative action plan/equal employment opportunity (AAP/EEO) statement:* Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time Pay: $34,243.
94 - $41,240.
02 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Work Location: In person
With a dedication to quality, Village Gourmet supports its specialty food brands with the resources they need to grow operations and bring their products to consumers across the country.
The 5 entities _(3 Little Pigs, Longhini Sausage, Fabrique Delices, Uncle Charley’s Sausage and Esposito’s Sausage)_ within Village Gourmet share the same commitment to using time-honored recipes and high-quality ingredients, from fresh sausage, classic charcuterie, accompaniments, snacks, and more.
_Since 1975 3 Little Pigs has become one of the most awarded specialty food companies in North America, winning critical acclaim and 21 national food awards.
With a commitment to making all-natural products using quality ingredients in time-honored recipes, free from artificial ingredients or preservatives, 3 Little Pigs offers a range of French charcuterie and snacks that are as gourmet as they are accessible.
_ _House of Bricks is the manufacturing facility for 3 Little Pigs that is located in Wilkes Barre, PA.
_ *SUMMARY* The Customer Success Rep plays a critical role in supporting our 3 Little Pigs team at the Keyco Facility.
This position involves administrative tasks, ensuring adherence to policy and procedures, and handling various customer transactions while ensure excellence quality service to meet our clients needs.
*Essential Duties and Responsibilities* • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Organize, scan and file electronically all invoices/proof of deliveries from driver deliveries.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Print eCommerce orders for warehouse/shipping department.
Create FedEx and UPS shipping labels for outgoing internet orders.
• Ensure customer satisfaction and provide professional customer support.
_The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
_ *Skills and Qualifications* *• *High School Diploma.
• 2+ years’ experience in a similar admin/support role • Experience in a food processing environment preferred, but not required • Proficiency in MS Suite (Outlook, Word, Excel) and ERP Systems • Ability to work well on tasks independently, but also work well with others in a team environment.
• Must be able to maintain confidential information.
• Bilingual – Fluent English Spanish highly preferred.
*Physical Demands and Work Environment:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.
The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
*Work Type* This role is a full-time, normally scheduled _Monday through Friday, 7:00am – 3:30pm_.
Requires ability to be flexible with schedule.
Overtime may be required based on the needs of the business.
*Affirmative action plan/equal employment opportunity (AAP/EEO) statement:* Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time Pay: $34,243.
94 - $41,240.
02 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Work Location: In person
• Phone : NA
• Location : Wilkes-Barre, PA
• Post ID: 9045211356
