Business Applications Analyst

University of Scranton Business Applications Analyst Non-Discrimination Statement The University of Scranton embraces diversity and inclusion through its mission, Jesuit identity, strategic plans, community outreach programs, and numerous diversity programs.
The University of Scranton is an Equal Opportunity employer and actively solicits applications from historically underrepresented candidates.
Please see our full non-discrimination statement below.
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Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972.
The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.
Anyone who has questions about the Universitys Sexual Harassment and Sexual Misconduct Policy, or the Universitys Non-Discrimination or Anti-Harassment Policy, or wishes to report a possible violation of one of the policy should contact: Elizabeth M.
Garcia Title IX Coordinator The Office of Equity and Diversity Institute of Molecular Biology & Medicine, Rm 311 elizabeth.
garcia2@scranton.
edu (570) 941-6645 https://www.
scranton.
edu/equity-diversity/ University Mission The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding.
All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University.
The Universitys mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.
scranton.
edu/about/jesuit-tradition/index.
shtml.
Department Information Technology Job Purpose: The Business Applications Analyst is a key liaison between university customers and IT support departments.
The role involves assisting customers in utilizing the university's ERP system, Ellucian Banner, as well as third-party software tools and custom-written applications.
The position also involves creating functional and technical specifications, leading software-based solutions implementation, and preparing user and system documentation, including test plans.
Additionally, the Business Applications Analyst is responsible for providing user technical support for Ellucian Banner, along with analyzing and interpreting data to provide insights into the university's operations.
They work closely with various departments to identify areas of improvement and develop strategies to optimize performance.
Essential Duties: - This role reviews business processes, defines problems, and specifies functional requirements for university customers such as academic departments, administrative departments, and university committees/working groups.
It also documents the requirements that clearly define the customers project- Serve as support or backup support person to other Enterprise Application Services staff- Collaborate with various IT departments to assist in the analysis of potential solutions and designs of recommended solutions for existing enterprise software application(s), new software application(s), custom developed application(s), or purchasing 3rd party software application(s), along with assisting in the enhancement of procedural processes and workflows- Collaborate with university customers, business applications analysts, developers, and other stakeholders to assist in the creation, modification, documentation, and testing of APIs for the universitys applications- Illustrate and document enterprise application interactions with internal and external systems, including configurations and customizations- Troubleshoot and resolve application issues by seeking vendor and/or university IT department support- Manage updates, patches, and upgrades for applications, including scheduling upgrades in test and production environments, testing new versions, and providing advance information to affected users- Maintain and update test plans and scripts to include new features and test related applications and interfaces- Follow the standard emergency and downtime notification policies and procedures for the University and its divisions Additional Skills Required: - Proficient in using Office 365 suite- Collaborate with auditors to review system access, function, security, etc.
- Ability to analyze, organize and report data/information for multiple audiences/purposes- Excellent written and oral communication skills- Excellent listening and interpersonal skills- Ability to document project scope using university business terminology- Efficiently collect non-technical user requirements via observation, interviews, surveys, and document reviews.
- Strong knowledge of system and software development methodology and best practices for quality assurance- Maintain current skills through professional development- Engage in appropriate professional development to ensure skills remain current- Stay up to date on continuous process improvement trends and application functionality.
- Familiarity with formal project management practices- Ability to evaluate vendor software packages- Ability to construct a Request for Proposal for vendor software packages- Customer-service oriented with technical and user-friendly communication skills.
- Ability to lead investigation into application issues and products- Highly self-motivated and directed- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment- Knowledge of application/data privacy practices and laws (HIPAA and FERPA preferred)- Ability to work evening and weekend hours as required - Must be able to support the Universitys commitment to fostering a diverse, equitable, and inclusive culture - Must be able to respect, support and contribute to the Universitys Catholic and Jesuit mission Minimum Education Requirements: - Bachelors degree in computing sciences, information systems or related field is required Preferred Education: Minimum Job Experience Requirements: - Minimum of four (4) years combined experience in business process analysis, functional requirements determination, project management, vendor management, software design and development, and data management Preferred Qualifications: - Experience in higher education, along with a strong understanding of the following Ellucian Banner modules: Identity Access Management, Payroll, Student, Employee Self-Service, Document Management, Financial Aid, and Finance is preferred Schedule/Work Hours: Monday through Friday, 8:30 a.
m.
-4:30 p.
m.
Additional hours as required.
Full Time/Part Time: Full-Time Annual Schedule: 12 Special Instructions to Applicants: Applicants must be authorized to work for any employer in the U.
S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Posting Number: S0790P To apply, visit https://universityofscrantonjobs.
com/postings/7204